Customer Service

The suite of Scottish Vocational Qualifications (SVQs) in Customer Service from level 1 to 4 (SCQF level 4–8) allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. They are ideal for those working in a customer service role who wish to gain a qualification whilst they work.

Modern Apprenticeship in Customer Service

This suite of qualifications can be undertaken as a Modern Apprenticeship. Modern Apprenticeships are for existing or new employees of all ages. It is a great way to get a funded or part funded qualification whilst you work.

SVQ2 Customer Service (SCQF5)

The SVQ 2 in Customer Service covers communicating in a customer service environment and delivering customer service within best practice guidelines. We provide learning content to ensure you gain the most from achieving your qualification.

SVQ3 in Customer Service (SCQF6)

The SVQ3 in Customer Service covers communicating in a customer service environment and delivering customer service within best practice guidelines, understanding of customer service and the rules that impact on improvements in customer service. We provide learning content to ensure you gain the most from achieving your qualification.

Frequently Asked Questions

It’s up to you!

One of the benefits of gaining your qualification with us is that we will fit around the needs of the candidate and the organisation they work for. You will see your tutor once a month. You can either come to our training room or our tutor will visit you. If you live at a distance them we are happy to overcome barriers by setting up regular Skype calls.

As this is a vocational qualification you will gather evidence of the topics from work you do. For example if you are covering a document on producing documents you might provide a word document that you have created, an email to your manager asking what is required or an email to a team member with the completed document.

It’s as easy as that! There are times where your tutor may want you to do a piece of writing about something you have completed within your workplace. The tutor may also observe you undertake a specific task or ask your line manager to provide a witness testimony.

One of the first considerations is always ‘how long will it take?’ Undertaking any qualification is a big commitment and you will want to be re-assured that you have time to complete it.

One of the benefits of studying with us is that there are no ‘get this to me by this date or you will not pass’. We work around the commitments of both our learners and the organisations in which they work.

Some people take a year and some complete their qualification in less than 6 months. If you had two hours a week to dedicate to producing the evidence and work needed you could easily complete in 6 to 8 months for a full SVQ.